Management Commitment to Quality
The company’s management is committed to:
- Developing and improving the Quality Management.
- Continually improving the effectiveness of the QMS.
- Enhancing customer satisfaction.
- Ensuring that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
- Communicating through out the Organization the importance of meeting customer needs and all relevant statutory an regulatory requirements.
- Establishing the quality policy and its objectives.
- Ensuring that the Management Review set and review the quality objectives,and report on the Internal Audit results a means of monitoring and measuring the processes and the effectiveness of the QMS.
- Ensuring the availability of resources.
Defining the Policy
The structure of the Quality Management System is defined as:
- All personnel understand the requirements of the quality policy and abide by the requirements outline in the Quality.
- The Organization complies with all relevant statutory and regulatory requirements.
- The Organization constantly monitors its quality performance and implements improvements when appropriate.
- This policy is regularly reviewed to ensure its continuing suitability for purpose.
- Copies of the quality policy are made available to all members of staff.
- Ansoffcommunicating the effectiveness of the QMS,copies of Management Reviews or extracts are provided to individual members of staff in accordance with their roles and responsibilities.
GREEN INDUSTRIAL SOLUTION (Pvt.) Limited (the’Organization’) recognizes the importance of environmental protection and is committed to operating its business responsibly and in compliance with all legal requirements relating to supply, installation and commissioning of engineering equipment in Telecom,Power and Transport sectors.It is the Organization’s declared policy to operate with and to maintain good relations with all regulatory bodies.The Organization is working an Environmental Management System including those aspects specific to supply, installation and commissioning of engineering equipment in Telecom,Power and Transport sectors.
Our ethical policy serves as a guide line for all the company’s business practices through which we seek to support the principles of the Universal Declaration of Human Rights(UDHR).The company’s position on Human Rights reflects the core requirements of the UDHR , such as freedom from torture,unjustified imprisonment,unfair trial and other oppression.It also includes freedom of expression,religion and political or other representation.
Equal Opportunities Policy
GREEN INDUSTRIAL SOLUTION (Pvt.) Limited is committed to a policy of treating all employees and job applicants equally.No employee or potential employee will receive less favorable treatment or consideration on the grounds of age,disability,race,color, nationality,ethnic origin,sex,sexual orientation,marital status,religion or belief or be disadvantage banyan conditions of employment or requirements that can not be justified as necessary on operational grounds.
Customer Care Policy
GREEN INDUSTRIAL SOLUTION (Pvt.) Limited has a straight forward approach to customer care,service and support-essentially we treat our customers as we would like to be treated ourselves.
- We enjoy good, on going working relationships with our clients.Typically, this allows our staff to create friendly and supportive partnerships with all the members of our team.
- Clients are provided with telephone numbers for all key members of the project team, so there is always someone available to talk.
- We’ll go the extra mile to ensure that your issues are addressed. Typical your offices are open for 9 hours a day and we’ll also answer and respond to support calls outside the contracted hours if someone is available.
- Through our commitment to quality and customer service ,we provide a quality front line service to our customers.
- Customers who call our offices will have their telephone calls answer Personal callers will not be expected to queue for tool on hand their enquirers will be answered promptly and courteously.
- All of our staff takes personal responsibility for ensuring a quality out come for your project.
- We will provide Standard Service Level Agreements(SLAs) for customer care and complaints and will honor these commitments to our customers.